A Division of PainaGirl.com
This site is a division of PainaGirl.com. Therefore, when your credit card statement arrives, your purchase will be charged through PainaGirl.com.
Click here to submit a customer support issue. Please include your order number for quick reference.
Customers who use their credit cards to purchase products on the HawaiianJewelryBox.com web site will find that their information is handled safely and securely. Their browsers and the HawaiianJewelryBox.com Yahoo! Store secure server typically encrypt confidential information during transmission, ensuring that transactions are private and protected. HawaiianJewelryBox.com further guarantees the safety of the transaction as follows: If a purchase made from HawaiianJewelryBox.com is found to involve unauthorized use of a credit card, the customer simply notifies their credit card provider and follows that company's reporting rules and procedures. If, through no fault of the customer, the credit card company finds credit card fraud but does not waive the customer's entire liability for unauthorized charges, HawaiianJewelryBox.com will reimburse the customer for the remaining liability, up to a maximum of fifty dollars (US$50.00) per card.
Shipping within the United States typically takes 5-7 business days. Please allow 4-7 days for processing of your order. If you need an item by a specific date, please indicate the date in the notes of your order. If an item is on backorder, we will notify you of the estimated ship date via e-mail. If we are unable to fill your order within 5 business days, we will put in on backorder and we will notify you of the estimated delivery date via e-mail. If you do not respond to the e-mail, we will assume that you want you order to be processed and shipped when it becomes available.
HawaiianJewelryBox.com accepts Visa, Mastercard, Discover and American Express. We will not charge your credit card until we ship your order unless it is a custom order; in that case your credit card will be charged when the order is placed with our tailors.
Shipping and Handling
Our standard practice is to pack and ship all orders within 2-3 business days of receipt. Depending on your choice of carrier, please allow 5-7 days for delivery.
WE WILL ONLY SHIP TO VERIFIED ADDRESSES.
That means we will only ship to addresses which match the credit card information provided. Sorry, no exceptions.
Important Note For International Customers
Regardless of shipping method, international customers will be responsible for any duties or costs charged by their local customs office. Unfortunately Hawaiian Jewelry Box cannot mark your packaging as a "gift" or intentionally mark down the price of merchandise. To do so would risk losing our license to ship.
NOTE: Please make sure to input the correct shipping address. Customers will be responsible for extra shipping costs incurred should an order be returned to Hawaiian Jewelry Box due to an input error on the customer's part.
Satisfaction Guarantee / Returns
If you are not satisfied with any non-custom-made item (engraved jewelry is considered a custom-made item; everything else is non-custom-made) for any reason, you may return it with the receipt and in original condition within 30 days of delivery for a refund of the purchase price less a restocking fee of 20%.
Ship all returns to:
PO Box 970332
Waipahu, Hawaii 96797
and send an email to firstname.lastname@example.org to let us know so we can keep an eye out for it. We recommend returning the merchandise via an insured carrier, as we are not responsible for lost returns.
Questions and Comments
Please feel free to send us your comments and questions and we will respond to you within 24 hours.
Mahalo nui loa!